Kinocart Privacy Policy

Welcome to Kinocart (www.kinocart.com).
We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and safeguard your information when you shop with us.

1. Information We Collect

We collect the following types of information:

a. Personal Information

  • Name

  • Phone number

  • Email address

  • Shipping address

  • Billing details (bank/Easypaisa/COD — no card data stored)

b. Order Information

  • Products you view

  • Products you add to cart

  • Orders you place

  • Return or exchange details

c. Technical & Analytics Data

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time spent on website

This helps us improve customer experience and optimize our store.

2. How We Use Your Information

We use your information for:

  • Processing orders

  • Verifying payments (COD, Bank Transfer, Easypaisa)

  • Shipping and delivery updates

  • Customer support & WhatsApp communication

  • Sending promotions, deals, and new collection updates

  • Improving website performance and product recommendations

  • Fraud prevention and security

3. Payment Safety

We offer multiple safe payment options:

  • Cash on Delivery (COD)

  • Bank Online Transfer

  • Easypaisa

We do not store your bank password, Easypaisa PIN, or any sensitive financial information.

4. Information Sharing

We never sell customer data.

We may only share necessary information with:

  • Courier companies (for delivery)

  • Payment partners (for verifying transactions)

  • Shopify analytics and security tools

All third-party partners follow strict privacy protection guidelines.

5. WhatsApp, Facebook, Instagram & TikTok

Kinocart communicates with customers through:

  • WhatsApp

  • Facebook & Instagram pages

  • TikTok

  • Email & SMS alerts

We use these platforms only to:

  • Send order updates

  • Share product photos

  • Assist customers with inquiries

We never misuse or sell your phone number.

6. Cookies Policy

We use cookies to:

  • Save your cart

  • Improve site speed

  • Show relevant products

  • Measure traffic and SEO performance

You may disable cookies anytime through your browser.

7. Data Safety & Storage

We store your data securely on Shopify’s protected servers.

Shopify uses:

  • SSL encryption

  • Secure payment processing

  • Advanced anti-fraud protection

Your data is safe and never shared without consent except for order processing.

8. Customer Rights

You have the right to:

  • Request your stored data

  • Ask for correction of incorrect information

  • Request deletion of your data

  • Opt out of marketing messages

  • Unsubscribe from WhatsApp/SMS alerts easily

Contact us anytime for data requests.

9. 7-Day Return & Refund Policy

Kinocart offers a no-question-asked 7-day return policy.

  • Full product return accepted

  • Delivery charges are not claimed back from customers

  • Refunds are processed quickly after product inspection

  • Exchanges available in case of size/color issues

Your privacy and satisfaction are our top priority.

10. Contact Information

For any questions or privacy concerns:

📍 Kinocart, Islamabad, Pakistan
📞 WhatsApp: +923140524141
📧 Email: www.kinocart10@gmail.com
🌐 Website: www.kinocart.com

We reply within 10 Mints.

11. Changes to This Policy

We may update this Privacy Policy to meet new legal, security, or business requirements.
Updates will appear on this page with a new date